Quality Policy

Almaris Resort

As Almaris Resort Hotel, we act with the commitment to provide our guests with the highest standards of service. In every area of ​​our five-star hotel, we make quality a lifestyle; we offer a flawless accommodation experience by prioritizing comfort, trust and guest satisfaction. Our quality policy aims for sustainable growth, continuous improvement and being an exemplary brand in the sector.

Our Understanding of Quality

  • Guest Satisfaction: We focus on providing personalized service that exceeds our guests' expectations. Understanding their needs and responding to their demands in the fastest and most effective way forms the basis of our understanding of quality. Our top priority is for every guest to leave our hotel satisfied.
  • High Standard Service: We work in accordance with international quality standards in all service units of our hotel. We adopt the principle of excellence in accommodation, food and beverage, events and all other services, and act with a sense of continuous development and innovation.
  • Training and Development: We ensure that our staff increases their competence through continuous training. We work to provide the best service to our guests with a strong team spirit and knowledge. Our training and development policy is one of the most important elements supporting our mission of providing quality service.
  • Sustainability and Safety: As an environmentally sensitive business, we support sustainable practices and prioritize safety in all our activities. We take all necessary precautions for the health and safety of our guests and employees, and constantly review our standards.

Continuous Improvement for Excellence

As Almaris Resort Hotel, we adopt an understanding that supports continuous improvement and development in order for our quality policy to be sustainable. We have created a business culture that is open to self-development by taking guest feedback into account. Thus, we are determinedly moving forward towards our goal of becoming one of the best hotels in the sector by continuously improving our service quality.

Our Commitment to Quality

Our mission is to provide an unforgettable experience to every guest staying at Almaris Resort Hotel. In order to achieve this mission, we constantly review and improve all our processes while strictly adhering to our quality policy. Quality is not a standard for us, but the beginning of a goal we reach every day.

Feel our commitment to quality at Almaris Resort Hotel. We invite you to experience our excellent service approach.